Sivaguhan Natarajan | Learning, Enablement and AI Skip to content
Work Approach Writing Experience sivaguhan.natarajan86@gmail.com

I turn complex products into learning people use.

Sivaguhan Natarajan. Training and onboarding lead, 14+ years across SaaS, logistics and BPO, building learning with AI.

Sivaguhan Natarajan
Currently Training and Onboarding Lead UltraShip TMS
35% fewer classroom training hours after moving core content into self-paced modules
~3 weeks faster new-hire ramp after an onboarding redesign
20% drop in early attrition linked to a new onboarding framework
14+ years turning software, processes and operations into training people can use

Selected work

Three kinds of learning, each built for how people actually pick things up: inside the product, on a slide, or in two minutes of video.

Learning portals for SaaS products.

Self-paced learning flows that pair clear written guides with walkthrough videos, so clients learn the product on their own and live training shrinks.

Read the case study

Training decks new hires can actually follow.

Complex processes and product workflows broken down in Canva into visuals that carry the explanation.

View the decks
Training deck slide

Short video that earns attention, then teaches.

Seven short pieces: product training, marketing explainers and lead magnets.

Watch the videos
Training video thumbnail

How an idea becomes learning.

AI helps me move faster at every step. The objective, the audience and the final quality stay human-led.

  1. Find the real problem

    What does the learner need to do differently? What does the business need to improve?

    With AI: research, and making sense of dense product and process information.

  2. Build the story

    Turn complexity into objectives, sequence, examples and a clear learning path.

    With AI: structuring messy inputs into outlines, then refining them with instructional judgment.

  3. Choose the right medium

    Course, video, guide, microlearning, live session or in-product support. Whichever fits the job.

    With AI: drafting scripts and activities, and exploring visual layouts alongside Canva.

  4. Ship it, then improve it

    Test, launch, listen and iterate. Learning is a product, not a one-time file.

    With AI: prototyping working tools in HTML, CSS and JavaScript instead of stopping at a concept.

Writing

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A career built around enablement.

Works in Canva, LMS platforms, video editing tools, Claude, ChatGPT and HTML, CSS and JavaScript.

ULTRASHIP TMS

Training and Onboarding Lead

MAY 2026 - NOW

Leads client onboarding and implementation training. Builds guides, walkthrough videos, quick-reference cards and in-app learning, and partners with Product and QA on releases.

SHINE LOGISTICSAUG 2022 - MAY 2026

Assistant Manager, Training

Owned L&D for a 200+ person workforce. Built 30+ self-paced modules, led the move from classroom to self-paced learning, redesigned new-hire onboarding and managed four trainers.

ALCOR PVT LTDMAY 2017 - AUG 2022

Manager, Operations and Training

Ran BPO operations alongside training. Built the new-hire onboarding framework and led CRM and ticketing system training.

JOHN KEELLS BPO, CONVERGYS2012 - 2017

Training, Sales and Technical Support

Delivered product, technical and soft-skills training for international clients, and supported product launches as an SME.

Good learning makes the next step easier.

Building an L&D function, scaling customer enablement, redesigning onboarding or exploring AI-first learning? I'd like to hear about it.